- ORDERS: Orders accepted by our Sales Department presuppose acceptance of our General Conditions of Sale.
- PRICES: The prices in our price list must be considered as retail prices. Any granting of discount will be that which is agreed with our Sales Department with the prior acceptance of the Bezares S.A. General Management.All prices are considered for the goods located in our Casarrubios del Monte warehouses. The carriage costs will be charged to the recipient, Bezares S.A. will not be liable for the treatment the goods receive during the transport.The despatches will be sent by the transport companies as instructed by our customers.
- TAXES: The taxes in force are not included in our price list. Any change to the current taxes or the imposing of new ones would be considered as for payment in addition to the established price list.
- DELIVERY TIMES: Delivery times will depend on demand, the delivery of raw materials by our suppliers or other problems caused as a result of force majeure.
- DISPUTES: The Madrid Courts and Tribunals will have the sole and exclusive jurisdiction for any Legal-Administrative disputes, said city being accepted as the location for any matters of compliance that may arise and the buyer revoking the right to any other jurisdiction which may apply.
- PAYMENT TERMS: These will be those agreed with our Accounts Department.
- GUARANTEES: All of our products are guaranteed against all manufacturing faults. The guarantee for use will be understood as for one year commencing from the date of the despatch of the goods, with the reservation that the guarantee will depend on the treatment that the goods had received and will only be valid with a necessary report from our Technical Service Department.The manufacturer will not be liable to pay any compensation for loss of profits or losses brought about by product defects beyond that stated in this same point in regard to the guarantee.
- RETURN OF GOODS: Please check the Returns Policy tab.
- LIABILITY: Bezares, S.A. will not be held liable under any circumstances for their use or the defective assembly of its products, for breakdowns caused by external agents, excessive loads, inadequate lubrication, defects that may appear in the fitting of gear boxes to used vehicles, or for any other cause or accident outside of its control.
- SPECIAL MANUFACTURING ORDERS: All of the prices in our price list are for Standard manufacturing; for any special manufacturing order the offer will be adapted to the particular circumstances.
- PLANS AND DESCRIPTIONS: Bezares, S.A. retains ownership of all of the plans, models and technical documents supplied to its customers. They cannot be used, copied, reproduced, etc. without the prior express written authorisation of BEZARES, S.A. Bezares, S.A. reserves the right to take such legal action as is appropriate.
- INSURANCES: Bezares, S.A. will arrange insurance to cover damages and losses only if it is expressly requested by the purchaser. The cost of said insurance will be charged separately to the customer.
- Material sent for repair or inspection will only be assessed if it has been previously authorized by the After-Sales Department and is accompanied by the corresponding authorization.
- Repairs or inspections of products outside the warranty period, or in cases where a warranty claim is rejected but the customer approves the repair, will carry a one-year warranty covering the repair performed and/or the components replaced.
- Products outside the warranty period that are submitted for inspection with a possible repair, but for which the repair quotation is not accepted, will be subject to a minimum inspection charge of €30. The material may either be returned to the customer at their expense or scrapped with the customer’s prior authorization.
- In cases where material submitted under warranty is inspected and it is determined that the warranty does not apply, no charge will be made for the product inspection. In such cases, a report detailing the findings will be issued to the customer.
- Bezares reserves the right not to repair obsolete material when spare parts are unavailable. Such products may either be returned to the customer or scrapped with their prior consent. No handling charge or repair quotation fee will be applied in these cases.
- Repair quotations will be valid for 15 days, during which the customer may accept or reject the quotation. If no response is received within this period, the quotation will be considered rejected, and the material will remain at the manufacturer’s/distributor’s facilities for a period of six months. After this period, the items may be scrapped.
- Technical reports concerning failures occurring outside the warranty period, when specifically requested in advance by the customer, will be subject to a charge of €120.
100% of the sales value will be refunded for product returns made within a maximum of 30 days from the date of the sales delivery note, provided that the material is in perfect condition, is accompanied by the corresponding authorization, and is returned carriage paid.
For material returned more than 30 days after the date of the sales delivery note, up to a maximum of one year, provided that it is in perfect condition and accompanied by the corresponding authorization from the After-Sales Department, a 25% restocking fee will be deducted from the sales value, with a minimum charge of €30.
For material returned more than one year and up to a maximum of two years after the date of the sales delivery note, or for returns not accompanied by the sales delivery note, a 50% restocking fee will be deducted from the sales value, with a minimum charge of €70.
No returns will be accepted more than two years after the date of issue of the sales delivery note.
Returns of individual components will not be accepted unless expressly authorized by the After-Sales Department.
Bezares reserves the right to reject any return that does not comply with any of the conditions set out above.