- ORDERS: Orders accepted by our Sales Department presuppose acceptance of our General Conditions of Sale.
- PRICES: The prices in our price list must be considered as retail prices. Any granting of discount will be that which is agreed with our Sales Department with the prior acceptance of the Bezares S.A. General Management.All prices are considered for the goods located in our Casarrubios del Monte warehouses. The carriage costs will be charged to the recipient, Bezares S.A. will not be liable for the treatment the goods receive during the transport.The despatches will be sent by the transport companies as instructed by our customers.
- TAXES: The taxes in force are not included in our price list. Any change to the current taxes or the imposing of new ones would be considered as for payment in addition to the established price list.
- DELIVERY TIMES: Delivery times will depend on demand, the delivery of raw materials by our suppliers or other problems caused as a result of force majeure.
- DISPUTES: The Madrid Courts and Tribunals will have the sole and exclusive jurisdiction for any Legal-Administrative disputes, said city being accepted as the location for any matters of compliance that may arise and the buyer revoking the right to any other jurisdiction which may apply.
- PAYMENT TERMS: These will be those agreed with our Accounts Department.
- GUARANTEES: All of our products are guaranteed against all manufacturing faults. The guarantee for use will be understood as for one year commencing from the date of the despatch of the goods, with the reservation that the guarantee will depend on the treatment that the goods had received and will only be valid with a necessary report from our Technical Service Department.The manufacturer will not be liable to pay any compensation for loss of profits or losses brought about by product defects beyond that stated in this same point in regard to the guarantee.
- RETURN OF GOODS: Please check the Returns Policy tab.
- LIABILITY: Bezares, S.A. will not be held liable under any circumstances for their use or the defective assembly of its products, for breakdowns caused by external agents, excessive loads, inadequate lubrication, defects that may appear in the fitting of gear boxes to used vehicles, or for any other cause or accident outside of its control.
- SPECIAL MANUFACTURING ORDERS: All of the prices in our price list are for Standard manufacturing; for any special manufacturing order the offer will be adapted to the particular circumstances.
- PLANS AND DESCRIPTIONS: Bezares, S.A. retains ownership of all of the plans, models and technical documents supplied to its customers. They cannot be used, copied, reproduced, etc. without the prior express written authorisation of BEZARES, S.A. Bezares, S.A. reserves the right to take such legal action as is appropriate.
- INSURANCES: Bezares, S.A. will arrange insurance to cover damages and losses only if it is expressly requested by the purchaser. The cost of said insurance will be charged separately to the customer.
- The material sent for repair or inspection will only be accepted if it has been previously authorized by the After-Sales Department and is accompanied by the official authorization issued by said department.
- Repairs or inspections of material outside the warranty period or those that are inside the warranty period and it is determined that the defect has been caused by improper use will be charged with a minimum of 60 euros in the case of inspections that do not require component replacement.
- If the material sent as defective is valued by our technicians as material in perfect conditions, a mínimum charge of 60 euros will also issued for the inspection.
Bezares reserves the right not to repair obsolete material (more than 60 months after the date of sale). These products will be sent back to the customer or thrown into the scrap metal yard with the prior consent of the customer. A surcharge of 60 euros will be charged to cover handling costs.
- The repair budget will be valid for 15 days in which the customer will have the right to accept or reject it. In the case of not receiving an answer during this period, the budget will be considered as rejected and the product will be sent back to the customer without prior notice and without repair with a charge of 60 euros to cover the costs of inspection and budget management. In the event that the client does not accept the budget and would like to recover his part or authorize Bezares to scrap it, the charge will be 30 euros.
- If a material is checked and it is determined that it cannot be repaired, Bezares will not charge any costs, assuming the cost of inspection and handling.
Repairs and replaced elements will have a guarantee of 12 months from the date of the invoice.
- Technical breakdown reports must be expressly requested by the customer and will cost € 100 for each document.
- For returns of material within 30 days from the date of delivery note, total sale value of the product will be credited.
- For returns of material after 30 days from the date of the delivery note and up to one year, a penalization of 10% of the product value will be applied, with a minimum amount of 30 €.
- For returns of material after one year and up to a maximum of 2 years from the date of the delivery note, a penalization of 25% of the sale will be applied, with a minimum amount of 50 €.
- Shipment of material to Bezares: Once an incident has been defined as internal management, we will proceed to manage the transport of the material to our facilities:
Customer shipping (paid freigh): The repairs and returns material must arrive in bezares with paid shipment and with the corresponding shipping authorization, as well as any claims that are doubtful and the technician had decided that the customer will take care of the shipping.
Shipment with RMA authorizations: Once the shipment of a material to Bezares has been accepted, the after-sales department will issue the corresponding authorization that must accompany the package in a visible place upon arrival at our facilities.All material that arrives without the corresponding authorization, nor the transport agency designated by Bezares, will be returned to the client without prior notice.
Transportation will be charged on the invoice when applicable.
These conditions will apply to standard products that have not been specifically manufactured for an order or that are obsolete. The product shall be in perfect conditions and it shall be accompanied by the corresponding authorization and by the delivery note or invoice.
Bezares has the right not to accept any return that does not meet any of these conditions.