Harnessing Customer Feedback for Continuous Innovation in Hydraulic Systems
Bezares SA, a global leader in hydraulic systems and power transmission technologies, is making significant strides in customer feedback and continuous improvement. Our methods include the Continuous Product Improvement Program (CPIP), Customer Area Satisfaction Survey, and the Proactive Special Satisfaction Survey.
The CPIP is a key part of our strategy for continual product enhancement. Through this program, customers provide invaluable feedback on Bezares products, driving our continuous innovation in hydraulic systems and power transmission solutions.
Our accessible Customer Area Satisfaction Survey is a testament to our commitment to excellence. With satisfaction scores of 93.33% for delivery time, 95.55% for customer treatment, and a perfect 100% for product quality, we continue to uphold our promise of exceptional customer service in the hydraulic manufacturing industry.
Our Proactive Special Satisfaction Survey provides further insights into our performance. Results revealed over 80% satisfaction on product quality, customer service, and ease of communication with Bezares SA. Our innovative efforts also received close to 80% satisfaction (78%).
Customer feedback is integral to our commitment to continuous improvement and exceptional customer service. The positive results reflect our dedication to maintaining first-class quality control while innovating in the field of hydraulic systems and power transmission technologies.
We urge all our valued customers to utilize the feedback tools available in our Customer Area. Your contributions help us refine our products and services, enhancing our leadership in the hydraulic systems and power transmission industry.